The back office of a luxury store, without the back-office hours
A luxury store sells a few high-ticket pieces a day and runs hours of paperwork around each one. Listings written by hand, repairs tracked on tickets, inventory counted twice, appraisals typed from notes. The floor is polished. The back office is a spreadsheet.
Read and answered by me, usually within the day. If a spreadsheet and a checklist would do, that is the answer you get.
- For fine jewelers, watch dealers, art galleries and luxury boutiques.
- An operator who has automated this trade from the inside
- The workflows that sector actually runs on
- Scoped in writing, priced before work starts
Twelve
companies operated, six of them his own, on automations he built
15,868
records synced between two systems every run, zero failures
3,984
recorded calls transcribed and graded by an agent, not a person
1,350
pages produced by one 24-agent workflow, every one reviewed
What gets automated in luxury retail
Listings produced from the inventory record
A new piece entered once produces the web listing, the marketplace listing and the internal tag, in your house style, from an agent that has read your existing catalogue. I have done this at the scale of hundreds of listings.
Repairs and services as a tracked workflow
Intake, quote, approval, workshop, ready, collected. Each stage triggers the next step and the client message, and a dashboard shows every piece in the building and where it is.
Inventory synced across floor, web and books
The point of sale, the website and accounting agreeing on what is in stock and what it cost, with a nightly reconciliation that flags the differences instead of hiding them.
Appraisals and certificates generated
The appraisal document produced from the record and the photographs, in your template, reviewed and signed by a person, filed against the client and the piece.
What luxury retail owners ask
- Have you done this for a jeweler?
- Yes. My longest outside engagement is a Naples jeweler, where the inventory sync, the listing production and the internal tools are things I built and run.
- Will an AI write listings that sound like us?
- If it has read enough of yours, yes, and every listing is reviewed before it goes live. The point is not to remove the person. It is to give them a draft instead of a blank page.
- Our point of sale is old. Can it connect?
- Usually through an export or a database read rather than an API, and that is fine. The data read at the start tells us what it will give up.
Where to start
Other industries
Tell me what is in the way.
One form, read by the person who would build it. If the honest answer is a checklist and no software, that is what you will hear.